Privacy Policy.

1. Introduction

Ad Velocity Group Inc. ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect several types of information from and about users of our website and services, including:

2.1 Personal Information

Personal information is data that can be used to identify you individually. We may collect:

• Name and contact information (email address, phone number, mailing address)
• Business information (company name, job title, industry)
• Billing and payment information
• Account credentials (username, password)
• Communication preferences

2.2 Usage Data

We automatically collect certain information when you visit our website:

• IP address and browser type
• Device information (operating system, screen resolution)
• Pages visited and time spent on each page
• Referring website or search terms
• Click patterns and navigation paths

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember your preferences and settings
• Understand how you interact with our website
• Improve our website functionality and performance
• Deliver personalized content and advertisements

3. SMS Opt-In and Text Messaging

3.1 SMS Opt-In Details

By providing your mobile phone number and opting in to receive text messages from Ad Velocity Group Inc., you consent to receive SMS communications from us. When you opt in, you agree to receive:

• Marketing messages about our services, promotions, and special offers
• Appointment reminders and scheduling confirmations
• Service updates and important notifications
• Follow-up communications related to your inquiries
• Customer support responses and account-related alerts

Consent Method: You may opt in to receive SMS messages by:

• Entering your phone number on our website forms with the SMS consent checkbox selected
• Verbally consenting during a phone call with our team
• Texting a keyword to our designated short code or phone number
• Signing up through our CRM or booking system

Message Frequency: Message frequency varies based on your interactions with us. You may receive up to 4 messages per month for marketing purposes, plus additional messages for appointment confirmations, service updates, and customer support as needed.

Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan. Standard messaging rates from your wireless carrier will apply to all SMS messages sent to and from us. Please contact your wireless provider for details about your messaging plan.

3.2 No Sharing of SMS Opt-In Information

Your SMS opt-in consent and mobile phone number may only be shared with:

• Our authorized service providers who assist us in delivering SMS messages (such as Twilio, GoHighLevel, or similar messaging platforms), solely for the purpose of transmitting messages on our behalf
• As required by law, regulation, or legal process

Even in these limited circumstances, such third parties are contractually prohibited from using your information for any purpose other than providing the specific services we have engaged them to perform.

3.3 How We Use SMS Information

We use your mobile phone number and SMS opt-in information to:

• Send you the types of messages you have consented to receive
• Track and manage your messaging preferences and opt-out requests
• Comply with legal and regulatory requirements for SMS communications
• Maintain records of your consent for compliance purposes
• Improve our messaging services and customer experience

3.4 Opting Out of SMS Messages

You may opt out of receiving SMS messages from us at any time by:

• Replying STOP to any text message you receive from us
• Replying QUIT, CANCEL, END, or UNSUBSCRIBE to any text message
• Contacting us directly at [email protected] or +1 (310) 696-1147
• Updating your communication preferences in your account settings

Once you opt out, you will receive a confirmation message, and we will cease sending you SMS messages within 24 hours. Please note that opting out of SMS messages does not opt you out of other communications such as email, unless you specifically request to be removed from all marketing communications.

3.5 Help and Support for SMS

If you need assistance with our SMS program, you can:

• Reply HELP to any text message for support information
• Contact us at [email protected]
• Call us at +1 (310) 696-1147

4. How We Use Your Information

We use the information we collect for various business purposes, including:

• Providing and maintaining our services
• Processing transactions and sending related information
• Communicating with you about our services, updates, and promotions
• Sending SMS text messages to which you have consented
• Personalizing your experience on our website
• Analyzing usage patterns to improve our website and services
• Detecting, preventing, and addressing technical issues or fraud
• Complying with legal obligations

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf, such as:

• Payment processors
• Email marketing platforms
• SMS messaging platforms (Twilio, GoHighLevel)
• Analytics providers (Google Analytics)
• Customer relationship management (CRM) systems
• Hosting and cloud storage providers

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as:

• Complying with a subpoena or court order
• Protecting our rights, property, or safety
• Investigating potential violations of our terms
• Preventing fraud or illegal activities

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with firewalls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Account information: Retained until account deletion
• Transaction records: Retained for 7 years (tax compliance)
• Marketing communications: Retained until opt-out
• SMS opt-in records: Retained for 4 years for compliance purposes
• Usage data: Retained for 2 years for analytics

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 California Residents (CCPA/CPRA)

California residents have the following rights:

• Right to Know: Request disclosure of personal information collected
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of sale of personal information (we do not sell data)
• Right to Non-Discrimination: Equal service regardless of privacy choices
• Right to Correct: Request correction of inaccurate information

8.2 European Residents (GDPR)

If you are in the European Economic Area, you have:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

8.3 Exercising Your Rights

To exercise any of these rights, please contact us at:

Email: [email protected]
Phone: +1 (310) 696-1147
Address: 6551 Warner Ave Apt 48, Huntington Beach, CA 92647

We will respond to your request within 45 days. We may need to verify your identity before processing your request.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Our services may integrate with:

• Google Analytics (usage tracking)
• Facebook/Meta Pixel (advertising)
• GoHighLevel (CRM and automation)
• Twilio (SMS messaging)
• Payment processors (Stripe, PayPal)

11. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date at the top
• Sending an email notification for significant changes

We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: